Right of Recission

If we provide services or supplies by virtue of a distance selling contract, consumers pursuant to the Austrian Consumer Protection Act may rescind contracts within seven working days, starting from receipt of the shipment by the consumer or contract execution date in case of service contracts. Saturdays shall not be deemed working days. No reason for the rescission need to be given. Notice shall be given in writing to our Customer Center; sending of such notice in due time shall be sufficient.

No right of rescission exists with regard to services the provision of which to the consumer pursuant to agreement starts within seven working days from contract execution.

Moreover, no right of rescission exists for goods and services made according to Customer’s specifications, which are clearly tailored to personal requirements and which, due to their nature, are not fit to be returned.

When exercising the right of rescission, the consumer shall return the unused and undamaged, ordered supplies or services (work) in their original packaging to our Customer Center, if the goods can be sent as parcel. The consumer shall bear the risks and expenses for returning goods when exercising the right of rescission. Customer Center shall not accept goods returned on a freight collect basis.